RETURN & EXCHANGE POLICY
At FONMART, we are committed to delivering high-quality mobile accessories and protection products. Every product is carefully inspected before dispatch. If you receive a damaged, defective, or incorrect product, you may request a return or exchange subject to the conditions below.
1. Nature of Products
FONMART offers premium mobile accessories including tempered glass, screen protectors, camera lens protectors, back covers, chargers, cables, earphones, and other mobile accessories.
Due to lighting, photography, or screen settings, slight variations in product color or appearance may occur and are not considered defects.
2. Eligible Return & Exchange Conditions
You may request a return or exchange if:
• The product is damaged during shipping.
• You received the wrong product.
• The product has a manufacturing defect.
• The item is missing from your order.
• The package was severely damaged at the time of delivery.
Note: Return or exchange requests must be raised within 48 hours of receiving the order.
3. Proof Required
To process your request, please provide:
• Clear photos or videos of the product.
• Order ID or Invoice Number.
• Photos of the damaged packaging (if applicable).
• A brief description of the issue.
Incomplete or incorrect information may delay the approval process.
4. Non-Returnable & Non-Exchangeable Items
Returns or exchanges will not be accepted if:
• The request is made after 48 hours of delivery.
• The product has been used, damaged, or altered by the customer.
• Damage occurred due to improper handling or installation.
• The product was ordered incorrectly by the customer.
• The item is not in its original packaging with all accessories.
5. Return & Exchange Process
Once your request is received:
- Our support team will review your request.
- If approved, return instructions will be shared.
- After receiving and inspecting the product, FONMART will process the replacement or refund (if applicable).
- Approved exchanges will be shipped as soon as possible.
6. Refund Policy
• Refunds (if applicable) will be processed after successful product inspection.
• Refunds will be credited to the original payment method within 5–7 business days, depending on your bank or payment provider.
7. Contact Us
FONMART
Address:
OSIRIS WORLD
Rz-484/407,Fourth floor, Gali No. 15G, Shiv Puri, West Sagar pur, New Delhi-110046
Phone:
(011) 71563540
Email: contact@fonmart.in